Outreach Worker

Due to the nature of this role, there is a Genuine Occupational Requirement that only female candidates will be considered.

cut off date for applications: 8th July 2022 at 5pm. Interviews will be held on 19th July 2022.

Role TitleOutreach Worker
Reports toHead of Outreach
LocationAndover Crisis and Support Centre, Andover
Special Conditions
  • Due to the nature of this role, there is a Genuine Occupational Requirement that only female candidates will be considered.To work outside of normal working hours including participation in the on-call rota. When on-call, you need to be available for work and have access to a car.Candidates must satisfy the interview panel that they have an objective distance from any personal experience of violence or abuse.
Role Purpose
  • As an ACSC outreach worker your job will be to provide high quality support, risk assessment, information and advocacy to clients who have experienced domestic abuse. Your role is to empower our clients, keeping the safety of them and their children central to our interventions. We are looking for an individual who can work in a fast-paced environment and is committed to building strong relationships with a wide range of professional agencies.
Salary£21,500 – £23,100 37.5 hours the normal starting salary for this role is £21,500. A higher starting salary may be offered to candidates who have significant and demonstrable skills and experience required for this post.
Responsibility AreasKey Activities
Managing service delivery and performanceSupport of Adults
  • To participate in the delivery of a helpline to victims of domestic abuse and sexual violence.
  • Work as part of the Outreach team, ACSC staff, volunteers, and colleagues to provide outreach support, group facilitation and professional training.
  • Work in partnership with voluntary and statutory organisations, maintaining good working relationships with external agencies and keeping up to date with local resources and services available to clients.
  • Meet or speak on the telephone with victims of domestic abuse to provide support and information, providing a full initial assessment to clients to identify and address their needs.
  • Provide appropriate crisis support to outreach clients, completing in-depth assessments of risk and undertaking high quality safety and support planning, signposting, and referring clients to external agencies and other specialist services as required.
  • Attend meetings as and when necessary to support clients with Child Protection processes, housing needs or the criminal and civil justice systems.
  • Support the ACSC Helpline if required, take calls, and provide confidential advice, helping to arrange safe accommodation and transport for clients and their children.
  • Publicise the work of ACSC, delivering training to professionals on the range of ACSC service and ensuring other organisations know how to refer to ACSC.
  • Be an active member of the team, helping to cover the work of the team during absences, vacancies or when a colleague is under pressure, and liaising and
  • coordinating with colleagues to provide an effective and cohesive service for clients. Share previous experience, skills and knowledge which may be relevant to the team in providing its service.
  • Keep up to date on local and national changes and best practice when supporting clients and issues that affect them.
  • Maintain accurate records in line with ACSC procedures regarding all aspects of service delivery for monitoring and other purposes, including detailed case management records and the collation of statistics for quarterly reporting.
  • Ensure that the needs of all outreach clients are respected, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups.
  • Work within and support ACSC’s policies and procedures, including maintaining confidentiality and professional boundaries across all your work.
  • Be the voice of the clients and children we represent by ensuring that their experiences are accurately reflected and that complaints are dealt with via the ACSC complaints policy.
  • Ensure that any safeguarding issues for children or vulnerable adults are raised immediately with ACSC management as per ACSC policies.
Managing Security
  • To maintain the security and well-being of survivors of domestic abuse and other forms of abuse and their children
  • To ensure that security of sensitive information is maintained and complies with the requirements of the Data Protection Act 2018.
Managing health and Safety
  • To support the management of health, safety, and security
  • To ensure that all equipment provided by ACSC is in safe working order and that periodic testing and maintenance is carried out.
Managing self
  • To promote and support equality and empowerment within all areas of work
  • To represent and be an ambassador for ACSC, working in partnership internally and externally with other agencies to ensure an effective coordinated community response to survivors of secual violence and their children.
  • To actively participate in ACSC performance management processes including regular supervisions and development.

Person Specification:

This person specification states the experience, knowledge, skills, and attributes which the selection panel will use to draw up a shortlist of applicants to be interviewed.  When completing your application, please think carefully about how you can demonstrate that you meet each of the criteria in the person specification and give examples wherever you can. It is insufficient simply to repeat what it says in the person specification. We are aware that we are asking for a wide range of skills and experience and will consider applications from people who would be prepared to add to their experience, skills, and knowledge to acquire what is required.

Essential role related qualifications and experience at recruitment
  • Good standard of general education
  • A of acscbility to work at NVQ (pr equivalet) level III or CACHE
  • Futher Education Qualification
  • Ability to use Microsoft Office and other case working software.
  • Be committed to the work of ACSC putting the survivor at the centre of services and empowering them to rebuild their lives free from abuse.
Essential role related skills and knowledge at recruitment
  • Experience of providing support to vulnerable people and children under stress.
  • Evidence of the ability to work with individuals from all backgrounds, including an understanding of how to provide services appropriate to diverse client groups e.g., BAMER and LGBT+ clients
  • Knowledge of the impact of all forms of domestic abuse on survivors and their children, including honour-based abuse, forced marriage and FGM
  • Experience of advocating for vulnerable people and children.
  • Experience of developing new services for victims and survivors of domestic abuse
  • Working within a multi-agency and legislative framework
  • Demonstrable experience of supporting individuals within the context of a helping environment, both face to face and on the telephone
  • Experience of facilitating support groups and targeted group work.
  • Experience of taking personal responsibility for specific projects/work areas, devising work plans and their implementation
  • Experience of working with a diverse range of people, including those experiencing deprivation.
  • A working knowledge of the complexities of domestic abuse and its effects on women and children, and the current civil and criminal legislation relating to victims and survivors of domestic abuse e.g. DSS and Housing benefits/ homelessness legislation /injunctions.
  • A working knowledge of Key Working, safeguarding and child protection, and supporting complex needs such as mental health, challenging behaviour, and substance misuse.
  • Ability to develop appropriate, professional, supportive relationships with women and their children, while maintaining professional boundaries.
  • Good written and verbal communication skills, and proficient in Microsoft Office, Word, Excel, and PowerPoint
Personal attributes
  • Passionate about helping those affected by domestic violence and abuse, and an empathetic and nonjudgemental approach to those in crisis.
  • Ability to manage, support and motivate staff, and to delegate responsibility and appropriately.
  • Ability to prioritise workload and operate without close supervision. Resilience, strength of character and flexibility to deal calmly and with a problem-solving approach in complex, stressful and crisis situations. The post is a full-time job There is a requirement for early morning/evening work in this job
  • There is a requirement for evening/weekend work in this job to be available to participate in the on-call rota for the out of hours service.

cut off date for applications: 8th July 2022 at 5pm. Interviews will be held on 19th July 2022.

No agencies please

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