Role TitleTrustee
Reports toChair of Trustees
Role PurposeThe trustees together are responsible for providing appropriate oversight, governance and leadership to the Andover Crisis and Support Centre (ACSC). The trustees have ultimate responsibility for directing ACSC’s affairs, ensuring it is solvent and well-run, and that it is fulfilling its purpose and is delivering the outcomes for which it has been set up.

As the strategic management body of ACSC, the trustee board has specific responsibilities which include setting the strategic direction and overseeing its implementation; identifying and mitigating risk; and managing the resources responsibly.

Trustees must comply with the statutory duties of being a trustee, always acting in the best interests of ACSC, and use their specific skills, knowledge and experiences to help the board of trustees reach sound decisions, working within the non-judgemental ethos of ACSC.
Responsibility AreasKey Activities
Strategy &
  • Contributing to constructive debate regarding ACSC’s strategic plans, reviewing progress as the plans develop and making corrections if needed, and ensuring their effective implementation.

  • Guiding the development of operational policies and ensuring their effective implementation.

  • Setting the tone for ACSC through leadership, behaviour and performance. Keeping abreast of developments in the law, local authorities, statutory agencies, charitable sector and on issues relating to Domestic Abuse.

  • Identifying opportunities to develop and enhance ACSC’s services and impact.
Operational Oversight
  • Holding the chief executive to account for the effective management and delivery of ACSC’s strategic plans and operations and for how they carry out their role or use the charity’s resources.

  • Regularly reviewing operational and strategic performance indicators and questioning variances; updating performance indicators as needed to ensure effective oversight is maintained.

  • Ensuring the effective and efficient administration of ACSC and its resources.
Financial Oversight
  • Ensuring the financial stability of ACSC, and maintaining a clear view of ACSC’s financial position and questioning any variances to budget.

  • Ensuring that ACSC is managing and using its resources so as to optimise impact.

  • Ensuring that ACSC is meeting legal accounting and reporting requirements, and that robust financial systems and controls are in place.

  • Ensuring the appropriate approach is being taken to fundraising and grant applications.
Governance Oversight
  • Ensuring that ACSC complies with its governing document, charity law, company law and relevant legislation and regulations.

  • Monitoring risks and ensuring that appropriate controls and mitigations are in place and are being complied with.

  • Safeguarding the good name, ethos and values of ACSC.
HR Oversight
  • Participating in the appointment of the chief executive and other senior staff, and where necessary removing senior staff, and in succession planning.

  • Maintaining an overview of the workforce, ensuring it is what is required to deliver effective services.

  • Ensuring that robust HR policies and procedures are in place and are being followed.

  • Participate in determining appropriate levels of remuneration of staff.
Specific area of expertise
  • Using any specific skills, knowledge and experience to help the trustees reach sound decisions, including the scrutiny of proposals, leading and initiating discussions, providing advice or guidance on new initiatives and utilising any specialist expertise and experience.

  • Chairing and/or undertaking specific responsibilities as delegated by the trustees relating to the area of expertise.

Person Specification:

This states the experience, knowledge, skills and attributes which the selection panel will use to draw up a shortlist of applicants to be interviewed. When completing your application, please think carefully about how you can demonstrate that you meet each of the criteria in the person specification and give examples wherever you can. It is insufficient simply to repeat what it says in the person specification. We are aware that we are asking for a wide range of skills and experience and will consider applications from people who would be prepared to add to their experience, skills and knowledge to acquire what is required.

Personal attributes
  • A commitment to helping those affected by domestic violence and abuse, and having a non-judgemental approach to those in crisis.A commitment to the mission of ACSC and to taking decisions for the good of ACSC.

  • Strategic vision and ability to think creatively, along with an understanding of operational realities.

  • Good independent judgement, prepared to question and challenge, ability to make balanced and adequately informed decisions, and is accepting of majority decisions.

  • Good business and financial acumen.

  • Ability to work effectively as a member of a team, and has experience of committee work. Ability to listen to and welcome alternative opinions and experiences; flexibility in thinking.

  • Able to devote the necessary time and effort to attend meetings.

  • Willingness to undergo individual and board performance appraisal and attend any additional training highlighted as a result of the evaluation process.

  • Able to maintain absolute confidentiality about all aspects of the trustees’ business.

  • An understanding and acceptance of the legal duties, responsibilities and liabilities of: “Trustees can be held liable to their charity for any financial loss they cause or help to cause. The law generally protects trustees who have acted honestly and reasonably from personal liability to their charity. There is no legal protection for trustees who have acted dishonestly, negligently or recklessly.”

Ineligibility criteria – You cannot be considered for a trustee position if any of the following apply
  • You are under the age 18.

  • You have been removed from trusteeship of a charity by a Court or the Charity Commission.

  • You are disqualified from being a company director.

  • You have been convicted of an offence involving deception or dishonesty (unless the conviction is spent).

  • You are currently declared bankrupt (or are subject to bankruptcy restrictions or an interim order) or have an individual voluntary agreement (IVA) with creditors
Meetings and expenses
  • The Trustees meet monthly for operational oversight and quarterly for strategic oversight and planning.

  • While ACSC’s services are based in Test Valley there is no requirement for Trustees to live locally as attendance at the monthly meetings can be done virtually. Ideally the quarterly meetings are in-person.

  • Trustees serve a three-five year term in office, with an opportunity at the end of that first term to extend.

  • The Trustee role is a voluntary role and reasonable expenses are covered.
Conflicts of interest
  • As a trustee, you will be required to act in the best interests of ACSC. However, trustees have a wide range of interests in private, public and professional life and these interests might, on occasions, conflict.

  • If you have any interests that might be relevant to the work of ACSC, and which could lead to a real or perceived conflict of interest if you were to be appointed, please provide details in your application.

No agencies, please.

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